FAQ
Got questions? We’ve got answers. If you don’t find what you’re looking for, hit us up directly.
Orders & Shipping
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days depending on your location. All orders include tracking.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100. For orders under $100, shipping is calculated at checkout based on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with tracking information. You can also track your order through your account dashboard.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes that may apply.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original packaging. Items must have all tags attached. Sale items are final sale.
How do I start a return?
Contact our support team at support@richragland.com with your order number. We’ll send you a prepaid return label and instructions.
Can I exchange for a different size?
Yes! We offer free size exchanges. Contact us within 30 days of delivery and we’ll get you the right size.
Brand & Community
How do your sizes run?
Our pieces are designed for a relaxed, streetwear fit. Check our size guide on each product page for detailed measurements. When in doubt, size down for a more fitted look.
What materials do you use?
We use premium heavyweight cotton, French terry, and performance blends. All materials are selected for durability, comfort, and that luxury feel.
How should I care for my pieces?
Machine wash cold, inside out. Tumble dry low or hang dry. Avoid bleach and ironing directly on prints. Proper care keeps your pieces looking fresh.
Products & Sizing
What does 'Silly Rabbit' mean?
It’s a reminder that while others play games and look for shortcuts, we’re here putting in the real work. Tricks are for kids — we’re building something real.
Do you offer collaborations?
We selectively partner with creators and brands that align with our values. Reach out through our contact page with your proposal.
How can I stay updated on drops?
Join our email list for early access to new releases, exclusive drops, and member-only offers. Follow us on social for behind-the-scenes content.